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How a Family-Owned Floor Covering Manufacturing Business Streamlined Operations with Webgility

With Webgility, the Bond Products team eliminated manual data entry, automated order syncing, improved inventory accuracy, and gained the reliable support they needed to run their multigenerational family business more smoothly.

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Bond Products customer story video
Results

Results at a glance

  • Seamless Online-to-QuickBooks Integration Orders from WooCommerce and Amazon flow directly into QuickBooks without manual entry.
  • Reduced Errors & Saved Time Eliminated mistakes in addresses, colors, and product selection while cutting down manual work.
  • Accurate Inventory & Pricing Updates Inventory counts and price changes in QuickBooks now update automatically on WooCommerce.
  • Smooth Onboarding & Ongoing Support A responsive support team ensures quick issue resolution and stress-free operations.
The Challenge

Bond Faced

  1. Manual Order Entry & Errors: Before Webgility, online orders had to be entered manually into QuickBooks. This led to errors in product details, addresses, and colors, costing valuable time and creating frustration.
  2. Time-Consuming Processes: Transferring data from WooCommerce and Amazon into QuickBooks was slow and labor-intensive, taking away from time that could be spent on serving customers.
  3. Inventory & Pricing Inefficiencies: Inventory counts and price changes had to be updated manually on the website, creating discrepancies and increasing the risk of mistakes.
  4. Limited Tech Resources: As a small, family-based company, Bond lacked advanced in-house IT capabilities, making the right technology partners crucial to growth.
The Solution

Bond Adopted Webgility

  1. Automated Order Syncing: Webgility connects WooCommerce and Amazon with QuickBooks, ensuring every order is recorded accurately and eliminating manual entry errors.
  2. Accurate Inventory & Pricing Management: When inventory counts or product prices are updated in QuickBooks, Webgility automatically syncs the changes to WooCommerce, keeping customers informed and operations efficient.
  3. Time Savings & Fewer Mistakes: New staff can focus on learning products and customers, not repetitive data entry. Month-end reconciliations and daily order processing are now faster and more reliable.
  4. Responsive, Helpful Support: “Your support team is always right there to help. Almost every time, they fix the issue on the first call. Having an account manager to instantly connect us to the right person is incredibly valuable.”
    – Pollyanna, Office Manager
In Their Words
“As a small, family-owned business, our priority is 100% customer satisfaction. Webgility helps us deliver on that by making our processes seamless and stress-free. We’re not the most tech-savvy, but with the right partners and support, we can keep growing and adapting while staying true to our roots.”
Brian
BrianOwner & President

About Bond Products

Founded in 1947, Bond Products is a third-generation family-owned business in the floor covering industry. The company originally manufactured narrow fabrics and carpet binding, later expanding into carpet binding equipment, sales, and supplies. Today, Bond Products combines its heritage with modern eCommerce, offering customers online ordering with efficient fulfillment.
Bond Products
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The Demo

Find out what your operational gaps are actually costing you.

Our team of experts will help surface your operations and finance concerns. In 30 minutes, we will discuss your channels, accounting setup, leakages, inventory inconsistencies, and close process.

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Operational Snapshot ● Live
Orders reconciled today 1,247 ✓
Amazon payout tied out $47,241 ✓
Exceptions resolved 3 cleared
Inventory synced All channels ✓
Books status Certified ✓
✦ Books Closed & Certified Verified by M. Reyes · Specialist
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