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Ecom Questions you stopped asking

What your accountant won’t tell you,
and your books lie anyway.

Scaling a business means asking hard questions and getting real answers. The operators who do it well aren’t asking different questions they just know to keep asking until their books answer with precision.

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We'll surface the questions that matter most for where you are right now.
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Not sure where to start?
Try the 10 questions that hit hardest — one from each category, hand-picked for maximum signal.
Category 01
Discounting & Promotions
Before you run a discount, your books need to tell you whether you can afford it. Most can't answer that. These questions find the gap.
% Margin
10 questions
01
Discounting & Promotions
Before you run a discount, your books need to tell you whether you can afford it. Most can't answer that. These questions find the gap.
Category 02
New Channel Addition
Your biggest channel and your most profitable channel are probably not the same. Without net margin by channel, you’re scaling the wrong thing.
% Margin⊡ Inventory
10 questions
02
New Channel Addition
Your biggest channel and your most profitable channel are probably not the same. Without net margin by channel, you’re scaling the wrong thing.
Category 03
New SKU Addition
A new SKU adds complexity, inventory cost, and operational load. These questions tell you whether your current product economics can support that before you launch.
⊡ Inventory% Margin
10 questions
03
New SKU Addition
Your bestsellers and your most profitable SKUs are almost never the same list.
Category 04
Cash Flow & Payouts
You know what hit your bank. You don’t know what was supposed to. You know what hit your bank. You don't always know when the next payout lands or what was deducted. These questions close that gap.
$ Cash Flow
10 questions
04
Cash Flow & Payouts
You know what hit your bank. You don't always know when the next payout lands or what was deducted. These questions close that gap.
Category 05
Reorder & Inventory
Reorder decisions made without real sell-through data lead to stockouts or dead stock. These questions tell you when to restock, how much, and what it costs to get it wrong.
⊡ Inventory
10 questions
05
Reorder & Inventory
Most books track what you bought. Almost none track what it actually cost to sell.
Category 06
Ad Spend & CAC
Ad spend without margin visibility is a guess. These questions tell you your true CAC, your ROAS floor, and whether your ads are actually profitable after fees and COGS.
% Margin$ Cash Flow
10 questions
06
Ad Spend & CAC
Marketplace fees arrive as net payouts and quietly disappear into the deposit.
Category 07
Pricing & Margin Floor
A refund isn’t just reversed revenue. It costs money to process, costs inventory to absorb, and compounds margin damage your books probably aren’t capturing.
% Margin⊡ Inventory$ Cash Flow
10 questions
07
Pricing & Margin Floor
Refunds compound margin damage your books probably aren’t capturing.
Category 08
Hiring & Headcount
Every projection is only as good as the historical data behind it. If that history was incomplete, you’ve been building plans on fiction.
% Margin$ Cash Flow
10 questions
08
Hiring & Headcount
If your history was incomplete, you’ve been building plans on fiction.
Category 09
Fundraising & Exit
Tax questions demand the most precise data on this list. Estimates built on incomplete books don’t just give wrong answers. They create liabilities.
$ Cash Flow% Margin
10 questions
09
Fundraising & Exit
Estimates built on incomplete books don’t just give wrong answers. They create liabilities.
Category 10
Retail & Wholesale Expansion
Hiring, expanding, investing: these decisions depend on knowing what the business actually earns. Not what it appears to earn on a P&L that’s missing half its costs.
% Margin⊡ Inventory$ Cash Flow
10 questions
10
Retail & Wholesale Expansion
These decisions depend on knowing what the business actually earns — not what it appears to earn.
You flagged 0 questions your books can’t answer.

That’s not a data problem — it’s a decision problem. Every one of those gaps is a number you’re estimating right now, in a real decision, about real money.

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